Welcome to 23harmony Studio, the website and service offered by 23HARMONY TECH SOCIEDAD LIMITADA. This document sets out the terms and conditions (the "Terms and Conditions") under which you (the "User" or "you") may access and use www.23-harmony.com and all associated services offered by us.
By accessing, browsing or using our website and its services, you acknowledge that you have read, understood and agree to be bound by these Terms and Conditions and our Privacy Policy. If you do not agree with any of the terms set forth herein or in our Privacy Policy, we ask that you refrain from using our website and associated services.
These Terms and Conditions apply to all visitors, users and others who access or use our website and services. By accessing or using our website, you agree to comply with these Terms and Conditions and to act always in accordance with the law, morality and the requirements of good faith.
This website is operated and managed by 23HARMONY TECH SOCIEDAD LIMITADA, with NIF/CIF B70708300, domiciled at Carrer de Sant Rafael 56, 5-9, 46701, Gandia (Valencia), Spain.
Name of the person responsible: José Miguel Almonacid Caracciolo & Iulia-Andreea Almonacid Caracciolo
NIF/CIF: B7078300
Registered Office: Carrer de Sant Rafael 56, 5-9, 46701, Gandia (Valencia), Spain
Contact Email: contact@23-harmony.com
Contact Telephone: +34 661 114 182
Activity: The main activity of 23HARMONY TECH SOCIEDAD LIMITADA focuses on the design and development of websites and the design of mobile and web applications.
23HARMONY TECH SOCIDEDAD LIMITADA undertakes to treat the information of its users and clients with the utmost rigour and seriousness, ensuring compliance with the standards established by the national and European regulations applicable to the collection and handling of personal data.
In this regard, we affirm that our website strictly observes the Organic Law 3/2018 of 5 December on the Protection of Personal Data and Guarantee of Digital Rights (LOPDGDD). We also guarantee adherence to Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (GDPR). We also comply with the provisions of Law 34/2002, of 11 July, on Information Society Services and Electronic Commerce (LSSICE or LSSI).
We invite you to consult our Privacy Policy for a detailed understanding of the personal data we collect from you as a user, the methods used for such collection, and the treatment we give to such information.
The user is hereby informed and accepts that access to this website does not, under any circumstances, establish the beginning of a commercial relationship with 23HARMONY TECH SOCIEDAD LIMITADA. Consequently, the user assumes responsibility for using the website, its services and contents in accordance with applicable legislation, the principles of good faith and public order.
It is strictly prohibited to use the website for any unlawful or harmful purposes that may impair or interfere with the proper working of the website. In relation to the contents of this website, it is forbidden:
• The reproduction, distribution or modification, partial or total, without the explicit authorisation of the legitimate owner, 23HARMONY TECH SOCIEDAD LIMITADA. Authorisation to use or quote content must be accompanied by a link to the original site, which will not represent an inconvenience.
• Any infringement of the rights of the provider or of 23HARMONY TECH SOCIEDAD LIMITADA as legitimate owner.
• The use of content for commercial or advertising purposes.
The user undertakes not to carry out any action that may damage the image, interests and rights of 23HARMONY TECH SOCIEDAD LIMITADA or of associated third parties. Furthermore, the user undertakes not to carry out any practices on the website www.23-harmony.com which could damage, render useless, overload or in any way prevent the normal and efficient use of the website.
It is important to recognise that the security measures implemented in computer systems are not infallible, and therefore 23HARMONY TECH SOCIEDAD LIMITADA cannot guarantee the total absence of malware or other harmful elements that may affect the user's computer systems (software and hardware) or their electronic documents and files, even if all necessary precautions are taken and adequate security measures are implemented to prevent such risks.
1. 23HARMONY TECH SOCIEDAD LIMITADA offers a curated suite of design services tailored to meet the diverse needs of our clients. Our services include:
a. Design Memberships
Subscribers to our design memberships gain access to a personalized design portal where they can submit design requests and collaborate with the 23HARMONY TECH S.L. team members. Tasks are completed one at a time, with priorities set collaboratively to ensure seamless execution. Depending on the membership tier, clients may also benefit from additional features such as quarterly design strategy sessions, user testing and more.
b. Design Sprints
A structured, four-week process designed to validate ideas and create user-tested prototypes. This service includes collaborative workshops, a clickable prototype, and actionable recommendations, delivering clarity and confidence for your product direction.
c. UX Audits
A fast and actionable service to identify usability issues, improve user experiences, and prioritize impactful changes. Deliverables include annotated screens, user flow analysis, and a usability report, provided within five business days.
d. Digital Products
We offer self-paced resources such as toolkits and templates, enabling teams to approach design challenges independently.
Each service is designed to deliver value and clarity, with processes tailored to the client's needs. For all services, users gain access to their personalized design hub, where deliverables are shared, and progress is tracked transparently.
2. Payments:
Design Memberships
The design memberships are billed monthly. Users gain access to their personalized design hub immediately after the first payment. Subsequent payments are processed automatically using the payment method provided during sign-up. Users will be notified in advance of any changes to membership pricing, allowing ample time to make decisions before the next billing cycle.
b. Design Sprints and UX Audits
UX Audit: Priced at €850, this service is paid upfront when booked. Upon payment, the audit is initiated, and deliverables are shared within the agreed-upon timeline.
Design Sprint: Pricing starts at €10,000, this service is paid upfront when booked.
c. Digital Products
Digital products, such as toolkits and templates, are one-time purchases and must be paid in full before access is granted.
Pricing Adjustments
23HARMONY TECH SOCIEDAD LIMITADA reserves the right to update pricing for any service. In the case of design memberships, users will be notified of price changes in advance, allowing sufficient time to decide before the subscription renewal.
Taxes and VAT
Unless otherwise stated, all prices displayed on our website and platform are VAT-exempt.
3. Delivery deadlines: 23HARMONY TECH SOCIEDAD LIMITADA will agree the delivery deadlines with the user before accepting the proposal and undertakes to respect these deadlines to the best of its ability. In turn, the user must undertake to provide us with all the necessary material available to him/her when starting our collaboration so that we can work as efficiently as possible. This material consists of everything related to your brand, such as logos, texts, images, graphics, information files, etc. Also, the collaboration of the user during the duration of the project will be invaluable to meet the stipulated deadline, as there will be instances where we will show the user the progress and their opinion and approval will be of importance to continue.
4. Communication: Before starting the collaboration we offer video calls so that the user can solve their doubts and at the same time so that we can be sure that the user understands our product and that 23HARMONY TECH SOCIEDAD LIMITADA is the right design partner for them. During the duration of the collaboration, either through the design subscription or the design project, we will communicate asynchronously via our design platform. The user will be able to see on the platform the progress of the project as the tasks are completed and will have the possibility to leave us feedback which we will then review and respond to. In this way we can work as efficiently as possible and in turn, both the user and we can review the communication when we have the time to do so. The user understands that their participation is key for us to move from one task to the next and that significant delays can hinder the speed with which we can work and thus, the delivery time may be hindered and extended.
5. Cancellation and refunds:
Design Memberships: Users may cancel their membership at any time. Cancellation will prevent the subscription from renewing for the following billing cycle. However, no refunds will be issued for the current month, as the service remains active until the end of the billing period.
Design Sprints and UX Audits: Payments for Design Sprints and UX Audits are non-refundable. These services involve significant work and deliverables that are tailored to the client’s needs, and therefore refunds cannot be offered once the process has commenced.
Digital Products: Purchases of digital products, such as toolkits and templates, are final and non-refundable due to the instant access provided upon purchase.
6. Change reviews:
Design Memberships
Users subscribed to a design membership can review progress regularly via the design hub and request modifications to their tasks. While revisions are unlimited, they must align with the agreed scope of each task. This ensures efficient collaboration and timely delivery.
Design Sprints
The Design Sprint process includes built-in feedback opportunities at key milestones (e.g., prototype presentation and user testing insights). Revisions are applied within the structured framework of the sprint to ensure timely outcomes. Once the sprint concludes, additional modifications would require a separate scope of work.
UX Audits
UX Audits deliver actionable insights in a fixed format, including usability reports and annotated screens. These deliverables are considered final upon submission and are not subject to revisions.
Digital Products
Digital products, such as toolkits and templates, are provided as-is upon purchase. No revisions or modifications are included.
7. Feedback "Best Practices": We ask the user who chooses the design subscription model to try to give us constant feedback whenever we leave comments on their portal. In this way, the user will be able to enjoy the value that our company is trying to provide. Lack of feedback can unnecessarily extend delivery times. For the user who has opted for the design project model, you will have two opportunities to provide feedback, the first being the most important one during the presentation of the prototype. It is essential that the user takes advantage of this moment to give us all the feedback he/she considers necessary, as once the prototype is accepted, changes of magnitude will not be implemented within the stipulated budget and we will have to modify the price agreed when the proposal was accepted.
8. Technical aspects: The company uses Webflow for web development and Figma for design and prototyping. The user will have to pay separately for the subscriptions necessary for the development, implementation and maintenance of their website or application.
9. Copyright: The company is not responsible for the copyright of the material used on the website or application developed for the user. It will be the user who responds to possible requirements of the authorities and the company will have no responsibility in case of possible claims by third parties.
10. Maintenance of the website once delivered: The company offers maintenance monthly plans which include the cost of hosting the website. If the user opts out of this monthly plan, they will be responsible for the maintenance of the website and they will bear the cost for hosting the website.
11. Operation of the website or application on different devices and browsers: We undertake that all website and application projects respect the "best practices" of the industry and thus adapt to the most widely used devices and the most popular browsers (Google Chrome, Safari, Firefox, Internet Explorer, etc.). However, we cannot guarantee the proper functioning of all functionalities on devices with limited technical characteristics and on browsers whose extensions or requirements of certain operating systems limit and condition the user experience. Nor are we responsible for subsequent adaptations of the website or applications to new versions of browsers or new devices. We use special programmes and simulators that allow us to test the adaptability of the product to various devices, but we do not physically have all the devices available on the market to ensure their legitimate functionality. However, these simulators are of high quality and generally represent a very realistic experience.
12. Design credits: By default, the user accepts that 23HARMONY TECH SOCIEDAD LIMITADA makes reference on its website or application and that it includes the website or application in its portfolio. In the event of not agreeing, the user must make this explicit prior to the launch of the website or application.Below are 12 fundamental points that describe the working methodology of 23HARMONY TECH SOCIEDAD LIMITADA, establishing how we will collaborate with you.
The entire contents of this website, including, but not limited to, texts, graphics, images, its design and the intellectual property rights which may correspond to said contents, as well as all trademarks, trade names or any other distinctive sign, are the property of 23HARMONY TECH SOCIEDAD LIMITADA, and all rights therein are reserved.
The total or partial reproduction of this website and any of its contents is expressly prohibited without the express written permission of 23HARMONY TECH SOCIEDAD LIMITADA or of the legitimate owners. This includes, but is not limited to, any form of exploitation, reproduction, distribution, modification, public communication, transfer, transformation or any other act of dissemination of the information or creations contained on this site without the prior express authorisation of the respective owner of the rights.
The user undertakes to respect the Intellectual and Industrial Property rights owned by 23HARMONY TECH SOCIEDAD LIMITADA and third parties. Use of or access to the site does not imply the granting of any rights over the brands, trade names or any other distinctive sign used on the site.
For any query or claim related to possible breaches of intellectual or industrial property rights, as well as any of the contents of the website, please contact contact@23-harmony.com.
This website may contain links to third party websites ("Linked Sites"). These Linked Sites are not controlled by 23HARMONY TECH SOCIEDAD LIMITADA, and the company is not responsible for the content of any Linked Site, including, without limitation, any reference to content or accessibility within such sites.
The inclusion of these links on our website does not imply approval, endorsement, or sponsorship by the company of the Linked Sites or the services/products they offer. These links are provided solely to provide additional information and to facilitate navigation by users of our site.
23HARMONY TECH SOCIEDAD LIMITADA expressly declares that at the time of the inclusion of the links on the website, it is not aware of any illegal content on the Linked Sites. However, the company has no influence on the topicality, legality, correctness or completeness of the contents of the Linked Sites. Therefore, the company dissociates itself from all contents of all Linked Sites that have been modified after the inclusion of the link on our site.
It is your responsibility to take precautions to ensure that any links you choose to follow or software you choose to download (from this web site or Linked Sites) are free of such items as viruses, worms, Trojan horses, bugs and other items of a destructive nature.
If you decide to access any of the Linked Sites from our website, you do so at your own risk and it is your responsibility to take all necessary protective measures to guard against viruses or other destructive elements.
Any complaints or comments regarding the Linked Sites should be addressed directly to the administrators or webmasters of the respective Linked Sites.
This website may contain advertising material and/or affiliate links that allow us to receive a commission for each sale made through these links. These affiliate links do not incur any additional cost to you as a user, but do represent a way for you to support 23HARMONY TECH SOCIEDAD LIMITADA and allow us to continue to provide valuable, quality content.
The inclusion of advertising and affiliate links on our website does not necessarily imply a direct recommendation or endorsement of the products or services advertised. The company is committed to providing an honest and transparent representation of products or services that may be of interest to our users, based on our evaluation or experience of use.
It is important to note that the Company has no control over the business practices of third parties linked through advertising or affiliate links, nor over the quality, safety or legality of the products or services offered. Therefore, any transaction or use of services promoted through advertising or affiliate links on our website is directly between the user and the third party provider of the product or service.
The company recommends users to carefully read the terms and conditions as well as the privacy policies of third party websites before entering into any transaction. The company's responsibility is limited to the promotion of affiliate links and advertising, without being involved in any stage of the transaction between the user and the third party.
We appreciate your trust and support in making use of affiliate links and considering advertising presented on our site, which directly contributes to the growth and maintenance of the company. For questions or comments about our advertising policy and affiliate links, please do not hesitate to contact us.
23HARMONY TECH SOCIEDAD LIMITADA is firmly committed to protecting the security and privacy of our users' personal data. We have implemented rigorous technical and organisational security measures designed to protect your data against unauthorised access, alteration, disclosure or destruction.
Data Protection: We use industry standard security protocols, including SSL/TLS encryption, to protect information during transmission over the Internet. Our security systems are designed to prevent unauthorised access to our users' personal data.
Limited Access: Access to personal data is strictly limited to authorised company personnel and contracted third parties who need access to such information to provide the services offered. All individuals with access to personal data are obliged to maintain the confidentiality of the information.
Monitoring and Review: We regularly review and update our security practices to adapt to new threats and emerging technologies. In addition, we monitor our systems for potential vulnerabilities and attacks.
It is important to note that, while we take every precaution to protect personal information, no security measure is completely foolproof. Therefore, we urge our users to take extra precautions, such as keeping their passwords confidential and logging out of their accounts when they are finished using our services.
The company is committed to the security of our users' information and will continue to implement improvements to provide a secure environment. If you have any questions or concerns about our security measures, please do not hesitate to contact us.
This link will provide the user with access to the European Commission's dispute resolution platform.
We are available to the user in case of any questions about these legal conditions or any comments about the operation of our website and/or platform. You can contact us at the following e-mail address contact@23-harmony.com